Shipping policy

We are based in Lisbon, Portugal. For that reason, we offer free shipping for all orders to Portugal (Mainland).

We also offer free shipping for orders over 100€ to all other countries in the European Union, Switzerland and The United Kingdom. A flat rate of 7,50€ applies for international orders below 100€.

Delivery times depend on each product and are specified in each product's page. We send orders through our logistics partners (DHL, Chronopost, Fedex, Royal Mail, CTT, among others) on working days and at the times used by the logistics companies. The delivery time starts from the moment the payment is received by us, with a maximum additional period of 48 hours (excluding Saturday and Sunday) after payment during which the order is processed and shipped. We are responsible for all orders during the transit period, until they are delivered to the address defined by the customer. All orders require a signature upon delivery, when the responsibility for the order passes to the customer and delivery is considered completed.

Our delivery service does not include a scheduling option, it is necessary to ensure that someone is at the delivery address. You can choose an alternative delivery address before finalizing your order (for example, address at your workplace). If the order is approved in delivery address defined by the customer for a "third person", you accept that the signing of that "third person" serves as proof of delivery and compliance with the provisions by us.

We work closely with its partners to minimize any delays in delivery and surprise our customers with quick delivery times. However, we are not responsible for any delays related to: (i) Delivery during festive periods (such as holidays, Easter, Christmas season, among others); (ii) Incomplete completion of the destination address; (iii) Natural events; (iv) Customs problems (in purchases with delivery outside the European Union). If you have an order with an urgent delivery time, you should contact us through our email info@mod-jewellery.com and expose the situation in order to speed up the process.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.